物流政策
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
International Shipping
We offer international shipping to any country.
Local Shipping
Free local delivery is available for all orders in-store.
Deliveries are made from 10 am to 5 pm from Monday to Sunday. We will contact you via text message or call with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
We do not provide in-store pickup. All orders will be sent by courier.
|
Shipping option |
Estimated delivery time |
|
Local Shipping |
2 to 5 business days |
|
International Shipping |
7 to 20 business days |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Atlasx Holdings] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days (local) 20 days (international) of receiving your shipping confirmation email, please contact us at atlasxcollection@gmail.com with your name and order number, and we will look into it for you.
Customer may track their shipping orders here
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs plus the handling fee for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at atlasxcollection@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. for more information for refunds and returns, please check out our refund policy.
If you have any further questions, please don't hesitate to contact us at atlasxcollection@gmail.com